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Shipping

We offer several shipping methods to accommodate the needs of our customers. The availability of shipping methods may vary depending on your location and the shipping policies of our carriers. Here are the common shipping methods available:

  1. Standard Shipping: This is the most common and cost-effective shipping method. Packages are typically delivered within 3 to 7 business days for domestic orders and may take longer for international orders.
  2. Expedited Shipping: Expedited shipping offers faster delivery times compared to standard shipping. Depending on the carrier and your location, expedited shipping can deliver packages within 1 to 3 business days for domestic orders and within 3 to 7 business days for international orders.
  3. Express Shipping: Express shipping is the fastest shipping option available. Packages are prioritized for expedited handling and delivery, with delivery typically within 1 to 2 business days for domestic orders and within 2 to 4 business days for international orders.
  4. Overnight Shipping: For urgent orders, overnight shipping may be available for domestic orders. With overnight shipping, packages are delivered on the next business day after they are shipped.
  5. International Shipping: We offer international shipping to customers outside of the domestic shipping region. International shipping methods may include standard, expedited, or express options, depending on the carrier and destination country.
  6. In-Store Pickup: Some customers may have the option to select in-store pickup if they prefer to pick up their order from a physical store location. This option allows for convenient local pickup without the need for shipping.

Please note that the availability of shipping methods may vary depending on factors such as product availability, shipping destination, and carrier policies. During the checkout process, you will be presented with the available shipping options for your specific order and location. If you have any questions or special requests regarding shipping, please feel free to contact our customer support team for assistance.

No, we currently do not offer international shipping. Our shipping services are limited to domestic orders within UNITED ARAB EMIRATES. We apologize for any inconvenience this may cause and appreciate your understanding. If you have any further questions or concerns, please feel free to contact our customer support team for assistance.

The delivery time for your package depends on several factors, including the shipping method selected, the destination of the package, and any potential delays that may occur during transit. Here are some general guidelines:

  1. Standard Shipping: Typically, standard shipping can take anywhere from 3 to 7 business days for domestic orders, depending on the carrier and your location. For international orders, delivery times may vary and can range from 7 to 21 business days or longer, depending on customs processing and other factors.
  2. Expedited Shipping: If you choose expedited shipping, such as express or priority shipping, delivery times are usually faster. Domestic orders may arrive within 1 to 3 business days, while international orders may arrive within 3 to 7 business days, depending on the carrier and destination.
  3. Processing Time: Keep in mind that processing time is also a factor in delivery estimates. Orders typically need to be processed, packed, and prepared for shipment before they are handed over to the carrier for delivery. Processing times can vary depending on the volume of orders and any customization or special handling required for certain products.
  4. Tracking Information: Once your order has been shipped, you will receive a shipping confirmation email with tracking information. You can use this tracking information to monitor the progress of your package and get an estimated delivery date.
  5. Holidays and Peak Seasons: During holidays, peak shopping seasons, or times of high order volume, delivery times may be longer than usual due to increased demand and potential delays in shipping and processing.

It's important to note that these are general estimates, and actual delivery times may vary depending on the specific circumstances of your order. If you have any concerns about the status or delivery of your package, please don't hesitate to contact our customer support team for assistance. We're here to help ensure that your package arrives safely and in a timely manner.

Payment

We offer a variety of convenient payment methods to accommodate our customers' preferences. Here are the payment methods currently accepted on our website:

  1. Credit and Debit Cards: We accept major credit and debit cards, including Visa, Mastercard, American Express, and Discover. Simply enter your card details during checkout to complete your purchase.
  2. Apple Pay: If you're using a compatible Apple device, you can use Apple Pay for a quick and seamless checkout experience. Simply select the Apple Pay option at checkout and follow the prompts to complete your purchase.
  3. Google Pay: For Android users, Google Pay offers a convenient way to pay for your order using your saved payment methods. Select the Google Pay option at checkout and follow the instructions to complete your purchase.
  4. Bank Transfer: We also accept bank transfers for certain orders. If you prefer to pay via bank transfer, please contact our customer support team for assistance and instructions on how to proceed.
  5. Gift Cards or Store Credit: If you have a gift card or store credit, you can apply it towards your purchase during checkout. Simply enter the gift card code or select the store credit option to deduct the amount from your total.
  6. Cash On Delivery : For Selected Zones we do offer cash on delivery as well

Please note that the availability of payment methods may vary depending on your location and the currency in which you're making your purchase. If you have any questions or encounter any issues while completing your payment, please don't hesitate to contact our customer support team for assistance. We're here to help ensure a smooth and secure payment process for all our customers.

Order & Returns

Placing an order on our website is simple and convenient. Here's a step-by-step guide to help you through the process:

  1. Browse Products: Start by browsing our website to explore the range of products we offer. You can use the search bar or navigate through categories to find specific items or browse our collections.
  2. Add to Cart: Once you've found the item(s) you want to purchase, select the desired quantity and click on the "Add to Cart" button. You can continue shopping and adding more items to your cart or proceed to checkout when you're ready.
  3. Review Cart: After adding items to your cart, review your cart to ensure that you have selected the correct products and quantities. You can adjust quantities, remove items, or apply any promotional codes or discounts at this stage.
  4. Checkout: When you're ready to complete your purchase, click on the "Checkout" button. You'll be directed to the checkout page where you'll need to provide your shipping address, billing information, and preferred payment method.
  5. Shipping Method: Choose your preferred shipping method from the options provided. Shipping costs and estimated delivery times will be displayed for each available option.
  6. Review Order: Before finalizing your order, take a moment to review all the details including your shipping address, billing information, and order summary. Make sure everything is correct and accurate.
  7. Place Order: Once you're satisfied with your order details, click on the "Place Order" or "Complete Purchase" button to finalize your transaction. By placing your order, you agree to our terms and conditions.
  8. Order Confirmation: After successfully placing your order, you'll receive an order confirmation email with your order details, including an order number. This email serves as confirmation that we have received your order.
  9. Track Order: You can track the status of your order by logging into your account (if you created one) or using the order tracking feature on our website. We'll also keep you updated via email with the status of your order and any tracking information once it has been shipped.

If you encounter any issues or have any questions while placing your order, please don't hesitate to contact our customer support team for assistance. We're here to help make your shopping experience as smooth and enjoyable as possible!

We understand that circumstances may arise where you need to cancel or change your order. Here's how you can do so:

  1. Cancellation or Modification Policy: Review our cancellation and modification policy to understand the timeframe and conditions under which changes to orders are permitted. This information can typically be found in our terms and conditions or frequently asked questions (FAQs) section on the website.
  2. Contact Customer Support: If you wish to cancel or modify your order, please contact our customer support team as soon as possible. You can reach us via email at [customer support email] or by phone at [customer support phone number]. Be sure to provide your order number and details regarding the changes you would like to make.
  3. Cancellation or Modification Deadline: Please note that there may be a deadline for cancelling or modifying orders before they are processed and shipped. Once an order has been processed or shipped, it may no longer be possible to make changes. Therefore, it's important to reach out to us as soon as you decide to cancel or modify your order.
  4. Confirmation: After contacting customer support to request a cancellation or modification, you will receive a confirmation email once the change has been successfully processed. If you do not receive a confirmation within a reasonable timeframe, please follow up with us to ensure that your request has been received and processed accordingly.
  5. Refunds or Adjustments: Depending on the status of your order at the time of cancellation or modification, you may be eligible for a refund or adjustment to your order total. Refunds will be issued to the original payment method used for the purchase.

Please keep in mind that while we will do our best to accommodate your request, there may be circumstances beyond our control that prevent us from cancelling or modifying your order. We appreciate your understanding and cooperation in these situations.

If you have any questions or need further assistance with cancelling or changing your order, please don't hesitate to contact our customer support team. We're here to help!

No, you do not necessarily need to create an account to place an order on our website. We offer both guest checkout and account creation options to provide flexibility for our customers. Here's how it works:

  1. Guest Checkout: If you prefer not to create an account, you can proceed with guest checkout. Simply add the items you wish to purchase to your cart and proceed to the checkout page. During the checkout process, you'll be prompted to provide your shipping address, billing information, and payment details. Once your order is complete, you'll receive an order confirmation email with your order details and tracking information.
  2. Account Creation: Alternatively, you have the option to create an account on our website. This allows you to save your shipping and billing information for future orders, track your order history, and receive personalized recommendations and promotions. If you choose to create an account, you can do so during the checkout process or by visiting the account registration page before placing your order.

Whether you opt for guest checkout or account creation, rest assured that we prioritize the security and privacy of your personal information. If you have any questions or need assistance with placing an order, please feel free to contact our customer support team at [customer support email/phone number]. We're here to help make your shopping experience as smooth and convenient as possible!

Tracking your order is simple! Here's how you can track your order on our website:

  1. Log In: If you have an account on our website, log in using your username and password. If you checked out as a guest, you can skip this step.
  2. Go to Order History: Once logged in, navigate to your account dashboard or profile settings. Look for an option labeled "Order History" or "My Orders."
  3. Locate Your Order: In your order history, find the specific order you want to track. Click on the order number or details to view more information.
  4. Track Shipment: Within your order details, you should see a tracking number provided by the shipping carrier. Click on the tracking number to view the current status and location of your shipment.
  5. Carrier's Website: Alternatively, you can visit the website of the shipping carrier directly (e.g., UPS, FedEx, USPS) and enter your tracking number in the designated tracking tool or field on their website.
  6. Receive Updates: Once you've accessed the tracking information, you can monitor the progress of your shipment and receive updates on its estimated delivery date and any status changes along the way.

If you encounter any issues or need further assistance with tracking your order, please don't hesitate to contact our customer support team at [customer support email/phone number]. We're here to help!

Product Return Policy

At SaigonMart.ae , we strive to ensure your complete satisfaction with every purchase. If you are not entirely satisfied with your purchase, we're here to help.

1. Eligibility

  • Products eligible for return must be in new, unused, and undamaged condition.
  • Returns must be initiated within 15 days from the date of purchase.

2. How to Initiate a Return

To initiate a return, please follow these steps:

  • Log in to your account on our website.
  • Go to your order history and select the order containing the item(s) you wish to return.
  • Follow the instructions to request a return and receive a Return Merchandise Authorization (RMA) number.

If you checked out as a guest, please contact our customer support team at [customer support email/phone number] to initiate the return process.

3. Return Shipping

  • Customers are responsible for covering the cost of return shipping unless the return is due to an error on our part or a defective product.
  • We recommend using a trackable shipping method and retaining proof of postage for your records.

4. Refund or Exchange

Upon receiving and inspecting your returned item(s), we will process your refund or exchange as follows:

  • Refunds will be issued to the original payment method used for the purchase.
  • Exchanges will be processed promptly, subject to product availability.
  • Please allow 30 business days for refunds to reflect in your account after the return is processed.

5. Exceptions

  • Personalized or customized items are not eligible for return unless they are defective or damaged upon arrival.
  • Certain products, such as perishable goods or intimate apparel, are non-returnable for hygiene reasons.

6. Contact Us

If you have any questions or need assistance with the return process, please don't hesitate to contact our customer support team at [customer support email/phone number].

7. Legal Compliance

This return policy is subject to the applicable laws and regulations governing consumer rights in your jurisdiction.

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